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Volunteer Bite-Size Training- Helpline & Telephone Skills for Supporting Survivors of Domestic Abuse

2nd November 2021 | 1:00 pm - 3:00 pm

IDAS worker offering support to young woman

Learning Outcomes:

Volunteers undertaking this bitesize will gain insight into the IDAS helpline and the standardised approach to dealing with calls. We will talk about difficult calls and scenarios and how to manage these. There is also a practical element where participants will be asked to work alongside another person to practise some of the skills needed. This course is mandatory unless a volunteer will not be dealing directly with clients or has developed skills in this area in a similar role elsewhere.

Please only sign up for this session if you are an IDAS volunteer.

IDAS Volunteer pre-training protocol

We want you to get the best out of training and feel supported and secure. Please follow the following protocol once you have been invited to our online training sessions:

  • Please be punctual, we will invite you into the group at the time allocated on the invite.
  • Allow yourself time to access the training in its entirety.
  • Ensure you are in a private space with minimal chance of interruption.
  • If you are inadvertently disturbed, please mute yourself and turn your camera off.
  • Please note you can use the chat-box to query the whole group or to send a direct message to the facilitator.
  • Do not share a training log in details with anyone else.
  • If you experience any difficulties accessing ZOOM please contact the host or the member of staff responsible for your invitation.


2nd November 2021
1:00 pm - 3:00 pm
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Live online training session


Marie Eden, IDAS Volunteer Co-ordinator
Sarah Hackett, IDAS Volunteer Coordinator

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